fc999 Privacy Policy

1. Introduction

1.1 fc999 operates as an online casino and sports betting platform serving players across Bangladesh and other regions. As part of delivering our services, we collect and process personal data about the individuals who use our platform. This Privacy Policy sets out in clear terms what data we collect, why we need it, how long we keep it, and who — if anyone — we share it with.

1.2 Throughout this document, "fc999", "we", "us", and "our" refer to the operator of the fc999 platform. "You" and "your" refer to any individual who accesses or uses the fc999 website, mobile interface, games, or any related service.

1.3 This policy should be read alongside our Terms & Conditions, which govern your use of the fc999 platform more broadly. Where this Privacy Policy addresses data specifically, it takes precedence over any general statement about data in the Terms & Conditions.

1.4 fc999 is committed to handling your personal data with integrity. We take a practical, transparent approach: we tell you exactly what we collect, we collect only what we need, and we protect it with industry-standard security measures at all times.

2. Data We Collect

2.1 The categories of personal data fc999 may collect about you include the following:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, gender, nationality, National ID number, passport number	During registration and KYC verification
Contact Data	Email address, mobile number, residential address (city, district, postal code)	During registration and profile updates
Financial Data	bKash / Nagad / Rocket mobile wallet numbers, bank account details, transaction history, deposit and withdrawal amounts in BDT	During deposit, withdrawal, and KYC processes
Gaming Activity Data	Bets placed, games played, bet amounts, win/loss records, bonus usage, session timestamps	Continuously during platform use
Technical Data	IP address, device type, browser type and version, operating system, screen resolution, time zone (BST UTC+6)	Automatically on each platform visit
Communication Data	Support ticket content, live chat transcripts, email correspondence with fc999 staff	When you contact our support team
Document Data	Scanned copies or photographs of identity documents submitted for KYC verification	During identity verification requests

2.2 fc999 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data, except where health-related information is voluntarily provided in connection with a responsible gaming self-exclusion or limit request.

3. How We Collect Data

3.1 Directly from you. The majority of the personal data fc999 holds is provided directly by you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account profile.

3.2 Automatically. When you visit the fc999 platform, our servers automatically record technical data including your IP address, browser information, device identifiers, pages visited, time spent on each page, and referring URLs. This data is collected via server logs and first-party cookies.

3.3 From third-party verification providers. When you submit KYC documents, fc999 may use third-party identity verification services to cross-reference the information you provide against public records or identity databases. These providers are contractually bound to handle your data securely and solely for verification purposes.

3.4 From payment processors. When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a banking partner, our payment processing partners may share transaction confirmation data with fc999 to reconcile your account balance and confirm successful fund transfers.

4. How We Use Your Data

4.1 fc999 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and enable you to log in securely.
• Transaction processing: To process deposits and withdrawals in BDT via your chosen payment method, and to maintain accurate financial records of all transactions on your account.
• Legal and regulatory compliance: To fulfil anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other applicable legal duties including responding to lawful requests from authorities.
• Platform security: To detect, investigate, and prevent fraud, collusion, multi-accounting, bot activity, and any other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour, to apply self-imposed limits or exclusions you have requested, and to provide appropriate support resources.
• Customer support: To respond to your queries, complaints, and support tickets in a timely and accurate manner, and to maintain a record of our communications for quality and audit purposes.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how players interact with the platform and to improve the overall user experience, game selection, and performance.
• Service communications: To send you transactional emails such as deposit confirmations, withdrawal notifications, password reset links, and important account notices. We do not send unsolicited marketing emails unless you have explicitly opted in.

5. Legal Basis for Processing

5.1 fc999 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your identity data, contact data, and financial data is necessary to fulfil the contract between you and fc999 — specifically, to operate your account and process your transactions.
• Legal obligation: KYC verification, AML monitoring, and the retention of financial records are required by applicable law. fc999 has a legal obligation to conduct these activities regardless of your consent.
• Legitimate interests: Processing technical data for fraud detection and platform security is based on fc999's legitimate interest in maintaining a safe, fair, and compliant gaming environment.
• Consent: Where fc999 seeks to send you optional marketing communications or use non-essential cookies, we will ask for your explicit consent and provide a clear mechanism to withdraw it at any time.

6. Data Sharing

6.1 fc999 does not sell your personal data. We share personal data only in the following specific circumstances and only to the extent necessary for each purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank receive the minimum transaction data required to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party providers used to verify your identity and documents in compliance with AML obligations.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to operate their game environments within the fc999 platform. No directly identifiable personal data is shared with game providers.
• Legal and regulatory authorities: fc999 will disclose personal data to law enforcement, financial intelligence units, or other competent authorities where required by law or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of fc999, its players, or the public.
• Professional advisors: Lawyers, auditors, and other professional advisors retained by fc999 may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

6.2 All third-party processors with whom fc999 shares personal data are subject to contractual data processing agreements that require them to protect your data to an equivalent standard to fc999 and to process it only for the purposes specified.

7. Data Retention

7.1 fc999 retains personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable legal obligations. The following general retention periods apply:

• Account data (identity, contact, financial records): Retained for a minimum of 5 years following account closure, in line with standard AML record-keeping requirements.
• Gaming activity data: Retained for 3 years from the date of the activity, or longer where required for dispute resolution or regulatory audit.
• KYC documents: Retained for 5 years following the completion of the verification process or account closure, whichever is later.
• Support communications: Retained for 2 years from the date of the last communication in a given support thread.
• Technical and log data: Typically retained for 12 months, after which it is anonymised or deleted.

7.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to an individual.

8. Security Measures

8.1 fc999 implements a layered approach to data security. The technical and organisational measures in place include:

• SSL/TLS encryption for all data transmitted between your browser or device and the fc999 platform
• AES-256 encryption for personal data stored in our databases
• Role-based access controls, ensuring that only authorised fc999 personnel can access personal data relevant to their job function
• Two-factor authentication requirements for all internal staff accessing production systems
• Regular security assessments and penetration testing of the platform infrastructure
• Audit logging of all access to personal data stores, with anomaly detection alerts
• Incident response procedures that include notifying affected players promptly in the event of a confirmed data breach

8.2 While fc999 takes all reasonable and practical steps to protect your data, no system connected to the internet is entirely immune to risk. You also have a responsibility to protect your own account by using a strong, unique password and enabling any available two-factor authentication features on your fc999 account.

9. Cookies and Tracking

9.1 fc999 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device by your browser.

9.2 The types of cookies fc999 uses are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in as you navigate between pages. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and game lobby filters so that you do not need to re-enter them on every visit.
• Analytics cookies: Help us understand how players navigate the platform by collecting aggregated, anonymised data on page visits, session lengths, and feature usage. fc999 uses first-party analytics only and does not share analytics data with third-party advertising networks.

9.3 You may control cookie settings through your browser preferences. Disabling strictly necessary cookies will impair your ability to use the fc999 platform. Disabling functional or analytics cookies will not prevent you from using the platform but may reduce the quality of your experience.

10. Your Privacy Rights

10.1 As a user of the fc999 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request":

• Right of access: You may request a copy of the personal data fc999 holds about you, along with information about how it is used and who it has been shared with.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to fc999's legal retention obligations — data required for AML compliance cannot be deleted on request.
• Right to restriction: You may request that fc999 restricts the processing of your data while a rectification or erasure request is being assessed.
• Right to data portability: You may request a copy of the personal data you provided to fc999 in a structured, machine-readable format (e.g., CSV or JSON) for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent (e.g., optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
• Right to object: You may object to processing based on legitimate interests. fc999 will assess your objection and cease processing unless there are compelling legitimate grounds that override your interests.

10.2 fc999 will respond to all verified privacy rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension before the initial deadline expires.

11. Minors

11.1 fc999 does not knowingly collect personal data from individuals under the age of 21. The fc999 platform is strictly for adults aged 21 and above. If fc999 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the account will be permanently closed.

11.2 If you are a parent or guardian and believe that a person under your care has registered with fc999, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12. International Data Transfers

12.1 fc999 is operated as an offshore platform. As a result, personal data collected from players in Bangladesh may be transferred to and processed in countries outside Bangladesh where fc999's infrastructure or third-party service providers are located.

12.2 Where personal data is transferred internationally, fc999 ensures that appropriate safeguards are in place, including data processing agreements with third-party providers that impose equivalent data protection standards to those described in this policy.

12.3 By registering an account and using the fc999 platform, you acknowledge and consent to the transfer of your personal data as described in this section.

13. Changes to This Policy

13.1 fc999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will notify registered players by email to the address on file at least 7 days before the revised policy takes effect.

13.2 The effective date displayed at the top of this page always reflects the date of the most recent revision. We encourage you to review this page periodically so that you remain informed about how fc999 protects your personal data.

13.3 Your continued use of the fc999 platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms.

14. Contact Us

14.1 If you have any questions, concerns, or complaints about this Privacy Policy or about the way fc999 handles your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Privacy Rights Request"
• Response time: Within 30 calendar days for formal data rights requests; within 24–48 hours for general privacy enquiries

14.2 fc999 takes all privacy complaints seriously. If you submit a formal complaint, we will acknowledge receipt within 3 business days and provide a substantive response within 30 calendar days. If you remain dissatisfied with our response, we will provide guidance on available escalation options.

Last reviewed and updated: 1 January 2026. This Privacy Policy supersedes all previous versions published on this page.